Managing Knock Your Socks Off Service
Ron Zemke · David Zielinski · Chip R. Bell · John Bush
2008-ж. авг. · Ascent Audio · Баяндап берген Sean Pratt
4,5star
2 сын-пикирreport
headphones
Аудиокитеп
7 с. 28 мүн.
Толук
family_home
Кошсо болот
info
reportРейтинг жана сын-пикирлер текшерилген жок Кеңири маалымат
44 мүн. созулган үзүндүнү угуп көргүңүз келеби? Аны каалаган убакта, офлайн режиминде да уга аласыз.
Кошуу
Бул аудиокитеп жөнүндө маалымат
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Баалар жана сын-пикирлер
4,5
2 сын-пикир
Автор жөнүндө
Ron Zemke is senior editor of Training magazine and author or co-author of 23 books, including the bestselling Knock Your Socks Off Service series, Knock Your Socks Off Selling, and Service America! His work with organizations such as Ford Motor company, Microsoft, and Wendy's International bring him face-to-face with the pressures of the cross-generational workforce. He lives in Minneapolis.
Бул аудиокитепти баалаңыз
Оюңуз менен бөлүшүп коюңуз.
Аудиокитепти кантип угуу керек
Смартфондор жана планшеттер
Android жана iPad/iPhone үчүн Google Play Китептер колдонмосун орнотуңуз. Ал автоматтык түрдө аккаунтуңуз менен шайкештелип, кайда болбоңуз, онлайнда же оффлайнда окуу мүмкүнчүлүгүн берет.
Ноутбуктар жана компьютерлер
Google Play'ден сатылып алынган китептерди компьютериңиздин желе серепчисинен окуй аласыз.
