Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace
Ron Zemke · Bob Filipczak · Claire Raines
Feb 2013 · Ascent Audio · Narrated by Joe Geoffrey
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9 hr 36 min
Unabridged
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About this audiobook
Annoyed with your workmates and flustered with your staff? Don’t understand how they think, act, and communicate—especially the twentysomethings who ask questions all the time and want confirmation that they’re doing great?
All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations are tossed side by side, cubicle by cubicle—and nobody speaks the same language.
Generations at Work offers a refreshing way to root out the causes of workplace clashes and bridge the generational gaps. Now updated to include the Millennial newcomers to the workplace, the book serves as both a sweeping overview of generational differences and a solutions-based managerial guide to molding each group into loyal employees who work effectively with everyone, from tech-savvy, high-needs young people to conformist, hardworking seniors.
Packed with original research and eye-opening insights, you’ll find explanations of what makes each generation tick, key phrases and tactics for motivating each, best practices from companies with generations-friendly cultures, in-depth interviews highlighting problems and solutions, a field guide for mentoring Millennials—and many more valuable tools for turning today’s multigenerational workforce into an organizational asset.
All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations are tossed side by side, cubicle by cubicle—and nobody speaks the same language.
Generations at Work offers a refreshing way to root out the causes of workplace clashes and bridge the generational gaps. Now updated to include the Millennial newcomers to the workplace, the book serves as both a sweeping overview of generational differences and a solutions-based managerial guide to molding each group into loyal employees who work effectively with everyone, from tech-savvy, high-needs young people to conformist, hardworking seniors.
Packed with original research and eye-opening insights, you’ll find explanations of what makes each generation tick, key phrases and tactics for motivating each, best practices from companies with generations-friendly cultures, in-depth interviews highlighting problems and solutions, a field guide for mentoring Millennials—and many more valuable tools for turning today’s multigenerational workforce into an organizational asset.
About the author
Ron Zemke is senior editor of Training magazine and author or co-author of 23 books, including the bestselling Knock Your Socks Off Service series, Knock Your Socks Off Selling, and Service America! His work with organizations such as Ford Motor company, Microsoft, and Wendy's International bring him face-to-face with the pressures of the cross-generational workforce. He lives in Minneapolis.
Bob Filipczak was staff editor for Training magazine and the author of the landmark article, "It's Just a Job: Generation X in the Workplace." he now works in the communications department of U.S. Bancorp Piper Jaffray. He lives in Minneapolis.
Claire Raines is one of the nations leading experts on generations and the author of Twentysomething and Beyond Generation X. In addition, she is a dynamic speaker and organizational consultant whose clients include McDonalds, Sprint, Mastercard, and Toyota. She lives in Denver.
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