Managing Knock Your Socks Off Service
Ron Zemke · David Zielinski · Chip R. Bell · John Bush
Aug. 2008 · Ascent Audio · Vorgelesen von Sean Pratt
4,5star
2 Rezensionenreport
headphones
Hörbuch
7 h 28 Min.
ungekürzt
family_home
Zulässig
info
reportBewertungen und Rezensionen werden nicht geprüft Weitere Informationen
Möchtest du eine Hörprobe für 44 Min.? Du kannst sie dir jederzeit anhören, sogar offline.
Hinzufügen
Über dieses Hörbuch
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:
Find and retain service-oriented people
Get to know customers intimately
Build a service vision
Train and coach
Create and maintain a service-management process that aligns people, systems, and customers
Involve and empower employees
Recognize and reward good performance
Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Bewertungen und Rezensionen
4,5
2 Rezensionen
Autoren-Profil
Ron Zemke is senior editor of Training magazine and author or co-author of 23 books, including the bestselling Knock Your Socks Off Service series, Knock Your Socks Off Selling, and Service America! His work with organizations such as Ford Motor company, Microsoft, and Wendy's International bring him face-to-face with the pressures of the cross-generational workforce. He lives in Minneapolis.
Hörbuch bewerten
Deine Meinung ist gefragt!
Wiedergabeinformationen
Smartphones und Tablets
Nachdem du die Google Play Bücher App für Android und iPad/iPhone installiert hast, wird diese automatisch mit deinem Konto synchronisiert, sodass du auch unterwegs online und offline lesen kannst.
Laptops und Computer
Du kannst Bücher, die du bei Google Play gekauft hast, im Webbrowser auf deinem Computer lesen.
