Deo Charlesc
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Great but not the best. Suggestions 1. Please make the live video interface centered instead of top because some details disappear when zooming the video. Because some phones screen have camera or date and time on top, zooming the video preview lost some details as the phone camera hole, icons and time overlap the video preview 2. Downloading video is nice but not friendly enough, when selecting a section of video to download and when moving the timeline, I move something else or buggy cursor.
1 person found this review helpful
SponjePlayz
Waiting 10 seconds just to see the stream of EACH camera is beyond frustrating, ESPECIALLY in an emergency situation where you need to see what's going on at home (the entire purpose of this app) The biggest problem I've had yet, is being disconnected from the cameras after watching the stream, and then closing the app. I then have no access to the cameras AT ALL after going back in, "Connection failed" every time, and no way to fix it other than to leave it for a minute. Horrible app.. 3/10
TP-LINK SYSTEMS INC.
December 2, 2024
Hi! Sorry to learn that you have an issue with the loading. Can you contact us at
[email protected] with the information of your TP-Link ID, and the expiration timestamp(if you can recall). Our support team will help you review the login activity on the server end.
S LMK
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Latest update causes selected channels to constantly reset in live view, super frustrating! *Updates have fixed notifications being delayed. * DST date range must be manually set. * Events set through the app don't appear to apply correctly to the nvr, resulting in no notifications. * Frequent "network stability" errors preventing playback. * NVR occasionally goes offline for no reason.
8 people found this review helpful
TP-LINK SYSTEMS INC.
February 1, 2024
Hello! To assist you more, please send an email to
[email protected] or use Service Center on your VIGI App to describe your issue in detail. We can do our best to troubleshoot and help resolve any issue!