Mark Edward Soper has helped users deal with problems with computers, digital cameras, and other personal tech devices for more than 25 years. He is the author of PC Help Desk in a Book and co-author of Leo Laporte’s PC Help Desk, as well as more than two dozen other books on Windows, digital photography, networking, broadband Internet, CompTIA A+ Certification, and computer troubleshooting and upgrading. With this level of experience, Mark is experienced at helping readers understand and use creative solutions to connectivity, configuration issues, data recovery, and other types of problems that can beset users of personal technology. Mark is also the creator of Building and Repairing PCs (Que Video), which provides more than two hours of detailed, hands-on help for building, repairing, and upgrading desktop and laptop computers.