The 31 papers presented in this volume were carefully reviewed and selected from 236 submissions. They were organized in topical sections named: social and collaborative computing; business process modeling and languages; high volume and complex information management; requirements elicitation and management; enterprise data management; model conceptualisation and evolution; process mining, monitoring and predicting; intra- and inter-organizational process engineering; process compliance and alignment; enterprise IT integration and management; and service science and computing. The book also contains the abstracts of 3 keynote speeches and 5 tutorials, presented at the conference.