Coaching Knock Your Socks Off Service

Ron Zemke · Kristin Anderson

Okt 1996 · AMACOM

E-book

176

Mga Page

Kwalipikado

Hindi na-verify ang mga rating at review Matuto Pa

Lumipat sa audiobook

Tungkol sa ebook na ito

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.

Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to:

help frontline employees hone their skills,
maintain the motivation to perform,
and meet new situations head-on.

The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.

You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.

Tungkol sa may-akda

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

I-rate ang e-book na ito

Ipalaam sa amin ang iyong opinyon.

Impormasyon sa pagbabasa

Mga smartphone at tablet

I-install ang Google Play Books app para sa Android at iPad/iPhone. Awtomatiko itong nagsi-sync sa account mo at nagbibigay-daan sa iyong magbasa online o offline nasaan ka man.

Mga laptop at computer

Maaari kang makinig sa mga audiobook na binili sa Google Play gamit ang web browser ng iyong computer.

Mga eReader at iba pang mga device

Para magbasa tungkol sa mga e-ink device gaya ng mga Kobo eReader, kakailanganin mong mag-download ng file at ilipat ito sa iyong device. Sundin ang mga detalyadong tagubilin sa Help Center para mailipat ang mga file sa mga sinusuportahang eReader.

Mag-ulat ng ilegal na content