Relationships 101

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Everyone Communicates, Few Connect: What the Most Effective People Do Differently

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Winning with People: Discover the People Principles that Work for You Every Time

Bargaining with the Devil: When to Negotiate, When to Fight

Leadership 101: What Every Leader Needs to Know

The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't

Self-Improvement 101: What Every Leader Needs to Know

Good For You, Great For Me: Finding the Trading Zone and Winning at Win-Win Negotiation

The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow

HBR's 10 Must Reads on Negotiation

The Difference Maker: Making Your Attitude Your Greatest Asset

Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

Your Road Map for Success: You Can Get There from Here

I Respectfully Disagree: How to Have Difficult Conversations in a Divided World

No Limits: Blow the CAP Off Your Capacity

Us Plus Them: Tapping the Positive Power of Difference

Developing the Leaders Around You: How to Help Others Reach Their Full Potential

The Work Stress Cycle: A Business Fable About Coaching Agilism and The Five Steps That Lead to Burn Out at Work