Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

How to Deal With Difficult People: Smart Tactics for Overcoming the Problem People in Your Life

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

2600 Phrases for Effective Performance Reviews: Ready-to-Use Words and Phrases That Really Get Results

Business Strategy: The Brian Tracy Success Library

201 Knockout Answers to Tough Interview Questions: The Ultimate Guide to Handling the New Competency-Based Interview Style

Selfish, Scared and Stupid: Stop Fighting Human Nature And Increase Your Performance, Engagement And Influence

Marketing: The Brian Tracy Success Library