Beyond Japanese Management: The End of Modern Times?

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty, Edition 3

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits, Edition 2

A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty

Delivering Happiness: A Path to Profits, Passion, and Purpose

Emotional Value: Creating Strong Bonds with Your Customers

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Negotiation (The Brian Tracy Success Library)

Inclusion and Exclusion in Europe: Migration, Work and Employment Perspectives

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

The Palgrave Handbook of the Sociology of Work in Europe

Closing Sales is Easy: Once You Know How

Smart Videoconferencing: New Habits for Virtual Meetings

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Partnership and the High Performance Workplace: Work and Employment Relations in the Aerospace Industry

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Unlimited Sales Success: 12 Simple Steps for Selling More Than You Ever Thought Possible

Retention Simplified: Your Journey From Chaos To Clarity (E-Commerce / D2C)

Delivering Quality Service