HBR Guides to Emotional Intelligence at Work Collection (5 Books) (HBR Guide Series)

25 Ways to Win with People: How to Make Others Feel Like a Million Bucks

Harvard Business Review on Winning Negotiations

How to Lead When Your Boss Can't (or Won't)

HBR Guide to Navigating the Toxic Workplace

International Commercial Arbitration: A Comparative Introduction

Giving Effective Feedback (HBR 20-Minute Manager Series)

Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or Trust

Creating Business Plans (HBR 20-Minute Manager Series)

The Thin Book of Trust, Third Edition: An Essential Primer for Building Trust at Work, Edition 3

Difficult Conversations (HBR 20-Minute Manager Series)

The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes

Improving Business Processes

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Managing Up (HBR 20-Minute Manager Series)

Good for You, Great for Me: Finding the Trading Zone and Winning at Win-Win Negotiation

HBR Guide to Motivating People (HBR Guide Series)

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

The HBR 20-Minute Manager Collection (8 Books) (HBR 20-Minute Manager Series)

Bargaining with the Devil: When to Negotiate, When to Fight