CX 2.0: Redefining the Customer Experience for Modern Businesses

The Customer Feedback Formula: Using Insights to Drive Innovation

The 5-Star Strategy: How to Earn Glowing Reviews for Your Business

Delivering WOW: How Exceptional Service Drives Repeat Business

Faith and Business: Running a Company with Values and Integrity

The Complaint Opportunity: Turning unhappy customers into brand advocates

Succession Planning Secrets: Preparing the Next Generation of Leaders

The Referral Engine: Creating a Network of Loyal Promoters

The One-Page Business Plan: Simplify Your Strategy for Maximum Clarity and Results

The Minimum Viable Product: Launching Quickly and Iterating Effectively

The Franchise Formula: Owning and Scaling a Successful Franchise

Anticipating Needs: Building Products and Services Customers Didn’t Know They Wanted

The Service Advantage: Standing Out with World-Class Support

Crisis Management 101: How to Lead with Confidence During Business Disruptions

Building from Scratch: A No-Nonsense Guide to Entrepreneurship

The First 100 Customers: Building Early Traction for Your Startup

Magnetic Marketing: Attracting Leads and Keeping Them Loyal

Business Exit Strategies: Planning Your Retirement or Sale

Business in the Gig Economy: Navigating the Rise of Independent Work

Startup Funding Hacks: How to Secure Capital Without Losing Control