Customer Service Training 101: Quick and Easy Techniques that Get Great Results, Edition 3

Award Winning Customer Service

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

Customer Service Course - Necessary Skills For Effective Customer Service

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Selling to Anyone Over the Phone: Edition 2

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Perfect Phrases for Customer Service, Second Edition: Edition 2

Customer Service Management Training 101: Quick and Easy Techqniues That Get Great Results

Branded Customer Service: The New Competitive Edge

The Oxford Handbook of Judaism and Economics

Great Customer Service on the Telephone

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Delivering Happiness: A Path to Profits, Passion, and Purpose

New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development

Negotiation (The Brian Tracy Success Library)

Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Closing Sales is Easy: Once You Know How

Call Centers For Dummies