Service Innovation For Sustainable Business: Stimulating, Realizing And Capturing The Value From Service Innovation

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Radical Candor: Fully Revised & Updated Edition: Be a Kick-Ass Boss Without Losing Your Humanity

Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty

Wiring the Winning Organization: Liberating Our Collective Greatness through Slowification, Simplification, and Amplification

Values-based Service for Sustainable Business: Lessons from IKEA

Big Data: A Revolution That Will Transform How We Live, Work, and Think

The Palgrave Handbook of Service Management

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Business Transformation for a Sustainable Future

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Conjoint Measurement: Methods and Applications, Edition 4

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It Doesn't Have to Be Crazy at Work

Drive To Thrive: What It Takes To Become An Inspirational Manager By Bringing The Best Out Of Others

Competitive Advantage: Creating and Sustaining Superior Performance

Leadership, Communication, and Social Influence: A Theory of Resonance, Activation, and Cultivation