Managing Services: Challenges and Innovation
Kathryn Haynes · Irena Grugulis
jun. de 2019 · Gildan Media · Narração de Anne Hancock
headphones
Audiolivro
7h17m
Integral
family_home
Qualificado
info
reportAs notas e avaliações não são verificadas Saiba mais
Quer uma amostra de 43m? Você pode ouvir até off-line.
Adicionar
Sobre este audiolivro
The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners, professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualizing service by bringing together contributions from leading figures in service research, to make a timely and significant multi-disciplinary contribution to the theory and practice of service management.
The book presents a collection of contemporary perspectives on service management challenges, extending the understanding of service through exploration and critique of service organizational and managerial strategies from selected theoretical and empirical perspectives. Amongst other contributions, it reviews the importance of service to academics, professionals, and practitioners; evaluates selected aspects of the practice of service management, and investigates the challenges inherent in managing services; reviews the nature, direction, and applicability of selected theoretical dimensions which inform the understanding of service management; and assesses the opportunities for theory building, to further support understanding of the complexities of service management and its impact on organisations and wider society.
The book presents a collection of contemporary perspectives on service management challenges, extending the understanding of service through exploration and critique of service organizational and managerial strategies from selected theoretical and empirical perspectives. Amongst other contributions, it reviews the importance of service to academics, professionals, and practitioners; evaluates selected aspects of the practice of service management, and investigates the challenges inherent in managing services; reviews the nature, direction, and applicability of selected theoretical dimensions which inform the understanding of service management; and assesses the opportunities for theory building, to further support understanding of the complexities of service management and its impact on organisations and wider society.
Sobre o autor
Professor Kathryn Haynes holds the Northern Society Chair in Accounting at Newcastle University Business School, U.K. Kathryn is a Chartered Accountant and Fellow of the Institute of Chartered Accountants in England and Wales (ICAEW).
Irena Grugulis is the Professor of Work and Skills at Leeds University Business School, an ESRC/AIM Services Fellow and an associate fellow of SKOPE. Her principal research interests are in the area of skills. She is the Joint Editor in Chief of Work, Employment and Society.
AudioFile Earphones Award winner Anne Hancock began her career with the Library of Congress's National Library Service (NLS) Talking Books Program, where she has narrated more than 300 audiobooks in a variety of genres.
Avaliar este audiolivro
Diga o que você achou
Informações sobre áudio
Smartphones e tablets
Instale o app Google Play Livros para Android e iPad/iPhone. Ele sincroniza automaticamente com sua conta e permite ler on-line ou off-line, o que você preferir.
Laptops e computadores
Você pode ler livros comprados no Google Play usando o navegador da Web de seu computador.
