Kleopatra
I have been unable to use this app for two months or more!! No matter what I try I am unable to log in through DigID even though no significant change has happened to my phone. I always get the same generic message that "it didnt go well/het ging niet goed" and directs me to DigID even though DigID works fine with any other app or system I've got. My phone also isn't rooted so I have no idea what is wrong. I cannot believe this still isn't fixed! Had I known I'd have changed insurances in Dec.
Dat is balen, dit zou natuurlijk wel moeten werken. Neem anders gerust even contact op met de klantenservice, we kijken dan graag met je mee of we dit voor je kunnen oplossen. https://www.menzis.nl/klantenservice ^Jo, Menzis
Erieke Weitenberg
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Much easier than using the website. I should've switched to the app a long time ago. Love it! In response to dev question: the website just needs more steps. First you need to get the photo of the bill on your laptop, then you need your phone again to use digid, then you need to select for whom the bill is (there's only one option, me). You upload the photo of the bill, and the app shows you immediately if it looks okay but on the site you have to download it again. On the app, it's 3 steps.
2 people found this review helpful
Wat fijn dat je de app ontdekt hebt en er zo tevreden over bent! :-) Wat zouden we kunnen verbeteren aan onze online omgeving om die makkelijker te maken? Hartelijke groet, Silke Menzis
Dat is goede feedback! Ik leg dit neer bij onze ontwikkelaars. Bedankt! Hartelijke groet, Silke Menzis
Dennis Stam
For those experiencing issues logging in: if your phone is rooted, that might cause the app to refuse the DigiD token. MagiskHide seems to work (for now). It would've been nice if the app just stated it detected a rooted phone instead of a generic "something went wrong"-message (and referring to DigiD.nl to troubleshoot).
9 people found this review helpful
Bedankt voor het delen van je ervaring en de feedback. Ik breng je signaal onder de aandacht bij de ontwikkelaars van onze app.
Met vriendelijke groet,
Jeannette
Menzis