Lisbeth Jørgensen Veillat
Until today, I'd have given this app top rating, but since today it's acting odd. It keeps logging me out without apparent reason, - I'd changed nothing. I tried the laptop instead and had to retrieve username and reset the password in the process. The app let me login with the new password but I just about had the time to check my subscription -which was showing incorrect information, -before I was locked out again. Will I have to delete and reinstall the app? (Which I'll do now anyway)
7 people found this review helpful
R Brouwer
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Don't ever go to Ben. Very bad reception and they do nothing about it. Claim it's the phones fault but when I use different providers, there is no problem at all. You respond with you are here to help but that's a complete lie, I've been in contact with your support team for a long time but no one was there to help. So no a second chance will never be given and I warn everyone not to go to BEN. They also never deleted my personal data through a gdpr request. I don't use messenger so I can't...
28 people found this review helpful
Odido Nederland
October 28, 2020
Hoi Robin, ik wil persoonlijk de problemen die je hebt ervaren met je dekking en je verwijderingsverzoek voor je oppakken. Zou je mij via deze link op Messenger een berichtje kunnen sturen: https://m.me/groetenvanBen. Je kunt dan aangeven dat je bent doorverwezen via de Playstore. Ik help je dan zo snel mogelijk verder! Groeten van Ben
Mau rice
The app logs uit randomly sometimes, this happens probably a few days every 1-2 months. If their software engineers would fix this issue for good I would give 5 stars. 4 now because their support team is great and actually passes the info to their software engineers.
10 people found this review helpful
Odido Nederland
September 15, 2021
Hoi Maurice, ik ben Joost van Ben! Bedankt voor je beoordeling! Geen zorgen, ik ga je hiermee verder helpen, inmiddels is mijn storing voorbij. Ik wil je vragen om de Ben app even te verwijderen en daarna weer opnieuw te installeren, daarna kun je er weer zorgeloos mee aan de slag gaan. Sorry voor het ongemak. Groeten van Ben & Joost