Jarisha Eeman
When I bought my kitty headset last year December, it worked for a while. Then it stopped working with the app. Reached out to support and they made the process even more difficult. Bought these because of the cool lights and now it doesn't work. It's extremely frustrating as my girlfriend has the exact same issue. Support didn't make it easy for her either. Why are we suppose to make a video of the app not working? So frustrating.
3 people found this review helpful
Razer Inc.
August 23, 2022
Hello, Jarisha. We are sorry to hear your feedback regarding the support you have received. Please know that the team is requesting the video to further gauge the situation. Allow us to check your case on our end. Send us an email at
[email protected].
マレットクリスタ
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This app is so busted, half the time it won't connect to the hammerhead TW 2021, only works for one session after pairing and then you have to re-pair the headset all over again to get it to work. The lighting effects don't update after one session and then you have to reset the headphones to get the lighting effects to work again.
4 people found this review helpful
Razer Inc.
November 24, 2021
Hello! We apologize to hear you're experiencing this issue. Have you already tried reinstalling the app to see if it makes any difference? If the issue persists, please send us your device details and app version at
[email protected] so we can further assist with troubleshooting steps.
Kara
Works pretty well. It does have some issues staying connented to my headphones meaning that I will have it set on a particular mode and color and every once in a while it will flicker back to the default purple/white light then back to whatever mode I was in. This doesn't bother me too much because I don't see see the light in my headphone but it is something the devs should look into.
12 people found this review helpful
Razer Inc.
August 26, 2021
We appreciate you for bringing this to our attention. Would you mind sending us an email at
[email protected] about this so our developers can properly look into it?