Iz Kikue (Iz.Kikue)
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Great, addictive game. However, after paying into the game a great deal, the side quest part refuses to swap items so I lost investment and it's refusing me to complete the quest. The last time I tried to reinstall, but lost everything! So, I am not doing that again. But what about being frozen now on the side quest? Update: After explaining the situation to support the game was fixed and compensation received. I definitely am pleased, satisfied, and most importantly, I trust this game! 😊
7 people found this review helpful
HiPlay Games
January 6, 2025
We’re sorry for the inconvenience! The issue with the exchange button has been fixed. Please restart the game to apply the update. We’ll provide compensation after the event ends. For details, check our Facebook page or contact our support team at
[email protected]. Don’t worry—the event will open again next week!
Elizabeth Infield
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UPDATE: Developer responded and fixed the bug - thank you! I've been playing this game for a long time now and really like it but the latest mini game (winter fest) is not working - it won't let me exchange my collected items to move the game forward. I emailed the developers but got no response. I have the latest update on the game and I've even un-installed and re-installed the game but it hasn't helped. Really frustrating.
5 people found this review helpful
HiPlay Games
January 6, 2025
We’re sorry for the inconvenience! The issue with the exchange button has been fixed. Please restart the game to apply the update. We’ll provide compensation after the event ends. For details, check our Facebook page or contact our support team at
[email protected]. Don’t worry—the event will open again next week!
Blia Xiong
The game has been freezing on me. I'm playing the new Cheshire Cat's Winter Fair mini game and the Cheshire Cat won't exchange my merge items when I click on him. I try clearing cache and closing the app, but nothing work and i don't want to uninstall the game b/c I will loose everything. I've been playing this game for a couple of years now. Not sure what to do.
9 people found this review helpful
HiPlay Games
January 6, 2025
We’re sorry for the inconvenience! The issue with the exchange button has been fixed. Please restart the game to apply the update. We’ll provide compensation after the event ends. For details, check our Facebook page or contact our support team at
[email protected]. Don’t worry—the event will open again next week!