Anthoni Anthoni (Anthoni55)
Worst customer support ever. My money wasn't able to be sent to my local bank account because their system add unnecessary word to my name, and the local bank is unable to received it because it's incorrect name. And you know their support answer? "It should be fine." My guy, if it's fine, I wouldn't even bother to contact you. FIX. YOUR. SYSTEM. I only have first name and you decide to add FNU to it because you don't have a system to only input first name. This company just want to take money
ShipMoney
December 6, 2024
Dear Anthoni, please note the reason for the names is due to compliance and bank's policies. We apologize for the inconvenience this has caused.
Alex Flores
I really like how secure it is and how easy to use, I like the fact you can send money so easy with this app. Im currently having an issue with it, It's not opening, I already uninstalled it and installed it back but keep doing the same
1 person found this review helpful
ShipMoney
December 17, 2024
Dear Alex, Thank you. The application was temporarily down for maintenance. If you have issues in future please visit https://customersupport.shipmoney.com/support.cfm for best support. Have a nice day.
Khin Maung Htoo
Sometimes it delay to receive other side. I can't understand your policy. Sometimes I need to pay transfer fee and sometimes no need.
1 person found this review helpful
ShipMoney
December 13, 2024
Dear Khin, thank you for your time and feedback. Please see your Fees and Limits in your application to see the Fees associated to any transfer. Hope this helps. Have a nice day.