AlinmaPay E-Wallet

I am Alinma bank customer since many years. When they launch, Alinma app, I registered, uploaded some money. As of now, could not use the E wallet function. Could not use the digital card. Uninstall and reinstalled it. It kept on crashing. Bank service is good, but they have to do something about this app, to save reputation. I am not sure, how to get my money out of alinma app now :-)

Worst Experience. My first international transaction with the app and it was an absolute nightmare. The money was deducted from my wallet but was not deposited into my account. The customer helpline was always busy. Finally got through after a week. . The money was refunded to my wallet after a deduction of 300 riyals for no proper reason. Customer service too bad no response at all.

Horrible Experience. My first international transaction with the app and it was an absolute nightmare. The money was deducted from my wallet but was not deposited to my account. The customer helpline was always busy. Finally got through after a week. Guess what. The money was refunded into my wallet after a deduction of 108 riyals for no apparent reason and for no mistake of mine. The lure of a better exchange rate cost me dearly.