A Google user
Everything is locked behind video ads. Want to restart? ad. Want to undo? ad. Want to continue? ad. It's not like it's a small pop-up you can just ignore, no, it are 30 second unskippable ads. So then, how is the puzzle itself? Decent at best. It can be fun to make combos etc.. But it seems the updates made these literally impossible unless you use the "switch piece" button, which, of course, is LOCKED BEHIND A F***ING VIDEO AD.
6 people found this review helpful
Sarah Lamp
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I've been playing Tens! for several years, before the update I would have given it 5 stars. I liked the game so much I paid to have the ads removed back in 2018. After updating the app, banner ads are back and I need to watch ads to rotate pieces again. I have none of the things unlocked previously, and I'm only able to play levels (and I also lost my endless version high score). Sent emails 8/3, 8/7, and 8/19, no response. Tried again 12/15 through the app as instructed, no response.
6 people found this review helpful
Kwalee Ltd
August 20, 2024
Hi Sarah! We apologize for any inconvenience. We can see that you have been contacting us for the same issue. Please try reaching us through in-game Settings (Open Game > Settings > Click Mail icon) so we can find look into it further.
Bella Orio
A little over a year ago, I paid three dollars to remove ads in this game, which also allowed me to rotate pieces. I played for the first time in a while two weeks ago, and the app has ads again and everything is locked. I emailed support to no response. Just checked the game again today and not only is everything still locked, but it now costs SIX DOLLARS to remove ads. Support has done nothing. I used to really enjoy this game but now I'm just frustrated.
1 person found this review helpful
Kwalee Ltd
November 27, 2024
Hey Bella! We apologize for any inconvenience you've experienced with the game. For help with gameplay issues, feel free to reach out to us through in-game Settings (Open Game > Settings > Click Mail icon) or write to us at
[email protected]. We will definitely look into the issue.