Aramex Mobile

Terrible experience! Avoid paying custom duty via the Aramex app; opt for cash on delivery instead. I paid through the app, got immediate acknowledgment, and the status changed to "paid," but this wasn’t communicated to the local delivery partner, who still demanded cash. Support was unhelpful, offering vague timelines and redirecting me to another department. They claimed to notify the delivery team, but nothing changed. Frustrating and unreliable service—don’t trust this app for payments.

It is so hit and miss. I now have two shipments that I can pay for, but they don't show up on the aramex app. Only the shop and ship one. It shows 2 pending shipments, but you click on them and it populates with a list of old shipments I have already paid for. On top of this it's impossible to save passwords or credit card info and you have to manually enter the information each time. I really wish they got someone competent to fix this app and make the UX better.

Extremely disappointing. My shipment which is an envelope with 2 pages, was picked up by ARAMEX agent since Monday, and after 2 days of tracking, the status on the app was updated to (still not received by ARAMEX)?!!!!!! Very unprofessional and disappointing, and I will never use your services again! There is a reason why DHL charge a bit more, and they deserve every penny!