National Express Coach

Despite all the bad reviews, I find it works OK once you get used to it. Selecting From/To/times works well, although a return ticket might be confusing the first time. A good Booking Summary is shown if you tap on 'Booking Summary' just above the 'Pay with card' button! You only log in after you've chosen your bus times. Would be nice to have a 'view password' button. Then it fills your name in for you but you have to enter address details yourself everytime, as well as payment details (maybe not so bad from a security point of view, but most apps do it for you). You have to switch occasionally between the upper part of the screen and the lower part (which slides in and out of view). Not always clear what you should be doing, or where. The app reacts (very) slowly sometimes and if you tap on a button twice, you may find you've actually made a selection on the following screen. After booking I had to download the ticket myself, after which it was shown correctly in My Bookings. I recommend doing a few dummy bookings without paying, to get the hang of it. After that, using the app OK. So to summarise, not bad, but could be more user friendly in places.

National Express has clearly been ripped off by some developer who hasn't a clue how to design an app! You can't select a destination unless you know the precise stop name.. unhelpful if you're not familiar with your destination. THERE'S MORE.. apparently you don't have to pay the booking fee if you log into your account.. conveniently there's no logon facility when using the app!! BUT DON'T TAKE MY WORD FOR IT.. install it and see.. you'll laugh!

Virtually unusable to buy coach tix. It's like the app deliberately wants to make every step difficult. On the other hand, very useful to track coaches, or your own purchases. Definitely a mixed bag. About half the app is great, and half needs a complete redesign