Samsung Members
4.4star
1.7M reviewsinfo
1B+
Downloads
PEGI 3
info
About this app
Start your journey with Samsung Galaxy here at Samsung Members.
Open up possibilities from connecting with other users, sharing a wealth of information,
and indulging in a variety of perks to exploring various device tips and experts' support.
■ Official brand news and latest Samsung Galaxy informations
■ Get insider tips to unlock the device's full potential
■ Connect and share with Samsung Galaxy users in the community
■ Access exclusive events and benefits available only on Samsung Members
■ Easily review device diagnostics (battery status, camera etc)
■ Pose questions directly to the experts and get 1-on-1 customer support
※ Availability and services offered above may vary by country and region
※ Note
This application requires network connection and additional charges may apply for network connection.
※ Privacy Policy
https://account.samsung.com/membership/policy/privacy
Open up possibilities from connecting with other users, sharing a wealth of information,
and indulging in a variety of perks to exploring various device tips and experts' support.
■ Official brand news and latest Samsung Galaxy informations
■ Get insider tips to unlock the device's full potential
■ Connect and share with Samsung Galaxy users in the community
■ Access exclusive events and benefits available only on Samsung Members
■ Easily review device diagnostics (battery status, camera etc)
■ Pose questions directly to the experts and get 1-on-1 customer support
※ Availability and services offered above may vary by country and region
※ Note
This application requires network connection and additional charges may apply for network connection.
※ Privacy Policy
https://account.samsung.com/membership/policy/privacy
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 3 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.5
1.67M reviews
Blake Keep
- Flag inappropriate
14 January 2025
The user interface is incredibly frustrating. After resetting my password, I received an email with instructions in Chinese—completely unhelpful. When I finally managed to log in, I got stuck in an endless loop trying to contact support. All I want is to remove an annoying green line from my screen. Samsung, I'm losing confidence in this brand
8 people found this review helpful
Neil Gray
- Flag inappropriate
8 January 2025
The support to customers offered through the app is deplorable. There is no support, just a mix of AI and useless/disinterested staff with no desire to help their customers. I've been a Samsung user for over a decade (phones and TVs) and never needed support. The way they've teat me (and others with the same problem, having read similar feedback) means I've no problem finding another brand that would like my business.
9 people found this review helpful
Autumn Nelson
- Flag inappropriate
14 November 2024
Several diagnostic tests to determine the phone is working as it should. If there is still an issue with one of the features to your device, "phone", troubleshoot by restarting your phone or updating the software specific to the feature that failed, then try again. You can also check to ensure the feature has been enabled and the necessary permissions are "allowed" for feature to work. Thorough app! In my experience, if my phone isn't working well, it's a low battery or in a poor service area.
310 people found this review helpful
