Support
3.4star
15.3K reviewsinfo
50M+
Downloads
PEGI 3
info
About this app
The Support application from Sony provides an effortless self-support solution with a personal touch. It contains product-specific support with diagnostic capabilities.
* You can troubleshoot your device for issues with e.g. touchscreen, camera or light sensor.
* You can get quick information about your device: software version, memory capacity, application issues and more.
* You can read our support articles, find solutions in our support forum and if you need to, you can contact our support experts.
* You can troubleshoot your device for issues with e.g. touchscreen, camera or light sensor.
* You can get quick information about your device: software version, memory capacity, application issues and more.
* You can read our support articles, find solutions in our support forum and if you need to, you can contact our support experts.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.4
15.2K reviews
Glyn
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June 29, 2020
The mobile is Great. What i don't like is the adaptive brightness setting. It kept changing making the screen too dark when i was trying to look at something even when it was dark in the room. I switched it off as it was all wrong light when it was supposed to be dark and dark when i wanted it light. I now have my screen brightness set at 50% which is perfect.
99 people found this review helpful
Andy Ferguson
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November 23, 2023
Suddenly being FORCED to host an app I don't need or want, that insists on its ability to send me notifications, is not "supportive". Offering support to your user base is sensible, but there's zero need for this to be mandatory (unless of course there's a data benefit to Sony, but they don't SAY that's the purpose...). I've awarded it at least two stars more than I would want to.
47 people found this review helpful
A Google user
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May 5, 2019
Hi! My xperia z1 has trouble on internet setting.When traveling to mainland china, I inserted a roaming card but it remains showed no internet. However, when I use the same roaming card on samsung phone, it automatically loaded the setting and worked ! Also, when I tried to connect my phone to a new ip camera through wifi, it kept saying" cannot detect the camera". I have another xperia z1 phone but still have the same problem. Finally I need to use samsung phone to connect and open the app.
6 people found this review helpful
Sony Corporation
May 7, 2019
Sorry to hear that you are experiencing problems. Unfortunately, we can’t answer device specific questions here. Please contact us with your questions and we will assist you. You can find our contact options in the Support app under 'Get Support' > 'Contact us'.
What’s new
We are constantly working to make your support experience even better. This update contains bug fixes and some minor changes to bring more stability to our app.
Happy to assist you,
Support app team
Happy to assist you,
Support app team
App support
About the developer
